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Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation
Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation
This podcast is part of the Swiss Resilient Tourism Flagship Project supported by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at https://www.resilienttourism.ch/.
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From Data to Decisions: Turning Insights into Action (with Marius Wehrle)
In this episode, we sit down with Marius Wehrle, founder of Hontolab and BeeCrowdy, to explore how artificial intelligence is transforming the way destinations and tourism organizations access, interpret, and act on data. From location intelligence and visitor behavior analysis to AI agents and the future of travel discovery, Marius shares practical insights on moving beyond data collection toward
How Digital Experiences Are Changing Cultural Tourism (with Dr. Jessika Weber)
In this episode, Dr. Jessika Weber explores how digital transformation is reshaping cultural tourism far beyond traditional travel experiences. From extended realities to new forms of engagement with heritage and public space, she discusses how technology can support more inclusive, sustainable, and meaningful destinations. A reflective conversation on moving from tourism as consumption to tourism
When Guests Stop Searching: Why Brand Visibility Matters More Than Ever (with Matteo de Santis)
In this episode, Matteo de Santis explores how digital transformation is redefining how guests discover and engage with hospitality brands. As AI reshapes search and reduces direct interactions, the conversation highlights why strong brand identity, high‑quality data, and coherent storytelling are becoming key to visibility and performance. A strategic perspective on moving beyond clicks and focus
The Problem Isn’t AI — It’s Your Foundations (with Dimitris Serifis)
In this episode, Dimitris Serifis challenges some of the biggest assumptions around technology in hospitality. Drawing on years of experience in digital strategy, he explains why the real issue isn’t a lack of tools, but fragmented systems, inconsistent data, and a broken customer journey. From direct bookings to hyper‑personalisation, the conversation highlights why hospitality must first fix its
Everyone Will Use AI, But Not Everyone Will Stand Out (with Dominic Millioud)
In this episode, Dominic Millioud discusses why embracing AI is no longer optional in hospitality - but also why it won’t be the real differentiator. Drawing from his experience scaling platforms, leading complex operations, and building hospitality concepts, Dominic explains how data and automation can unlock efficiency, while human connection, empathy, and leadership remain what truly sets brand
AI Is Here - Now Learn How to Use It! (with Karthik Muralidharan)
In this episode, Karthik Muralidharan explores why the real challenge in hospitality isn’t access to AI - but knowing how to use it. Drawing from his work with HotellerieSuisse, he highlights the gap between experimentation and real adoption, and explains how professionals can turn AI from a simple information tool into a powerful learning and capability‑building system. A practical conversation a
Protecting the Wow Moments in a Seamless Travel World (with John Fotis)
In this episode, John Fotis explores why digital technology in travel has entered a new phase, where it is no longer a competitive advantage, but core infrastructure. Drawing on decades of experience in hospitality marketing and travel technology, he discusses the rise of seamless, continuous journeys, the growing role of AI as a co‑pilot for decision‑making, and why the true differentiator moving
Designing Technology We Can Truly Own (with Anne-Sofie Engelschiøn)
What if AI wasn’t something we had to adapt to—but something we could take back control of?In this episode, Anne-Sofie Engelschiøn challenges the dominant narrative of AI as a centralized, efficiency-driven force. Instead, she explores a different future—one where individuals and communities own their tools, shape their data, and co-create meaningful experiences.From decentralized AI infrastructur
Why Hospitality Must Keep Evolving to Stay Relevant (with Florian Montag, Apaleo)
What should hotels automate, and what should they deliberately protect? In this episode, Florian Montag explores hospitality as a design challenge rather than a technology race. From experience-led business models to the balance between operations and human connection, the conversation looks at how hotels can evolve intentionally, stay authentic, and create meaningful experiences in a world of con
When Knowledge Becomes a Commodity: Hospitality in the Age of AI (with Veronique van der Roer)
As AI makes knowledge instantly available, what becomes the real value of hospitality professionals? In this episode, Dr. Alessandro Inversini speaks with Veronique Van der Roer about agentic AI systems, ethics, and governance in hospitality. The conversation explores why human judgment must remain in the loop, how education needs to evolve, and where innovation should draw its boundaries in an AI
Future‑Proof or Fall Behind: Making AI Work for Hospitality (with Asif Alidina)
What does it really mean to future‑proof hospitality in the age of AI? In this episode, Asif Alidina, Founder & CEO of Inntelo AI, shares a grounded, human‑first perspective on how hospitality businesses can adopt AI without losing their soul. From automation and hyper‑personalisation to workforce skills and ethical AI, the conversation explores how to intentionally design the balance between
AI Won’t Save Your Hotel If You Don’t Know Who You Are (with Vinícius Alkmim)
In this episode, Maggie Chen speaks with Vinícius Alkmim, Managing Director of Europe’s Famous Hostels Association, about how AI is reshaping hospitality from the outside in. They explore how AI search agents and platforms are changing visibility and distribution, why technology amplifies brand identity rather than fixes it, and how hostels and hotels are becoming destinations and community spaces
Technological Innovation in Hospitality : Who Will Own our Data (with Dr. Alexander Lennart Schmidt)
In this episode, Dr. Maggie Chen speaks with Dr. Alexander Lennart Schmidt about what technological innovation really means for hospitality. Drawing on applied research in robotics, extended reality, and artificial intelligence, the conversation explores future scenarios for the industry, shifting power dynamics around data and distribution, and the limits of hyper‑personalization. Together, they
The Future Will Be AI‑Driven. So What Really Matters? (with tech expert Simone Puorto)
In this episode, Maggie Chen and Simone Puorto explore what the future of tourism and hospitality could and should look like in an AI‑driven world. From AI as the new user interface to redefining human touch as responsibility and choice, the conversation challenges common myths around hyper‑personalization, automation, and technology adoption, while highlighting why humans may ultimately become th
What’s Next for Swiss Tourism? Voices from the 3rd Flagship Annual Conference
Join us for the season finale as we take you behind the scenes of the third Flagship Annual Conference, organized on June 3 in Chur, Grisons. Hear from leading voices in Swiss tourism as they share insights on digitalization, the balance between high tech and high touch, and how AI is shaping the industry. Discover how collaboration, innovation, and the human touch are redefining the future of tou
Smart Ships, Human Hearts: Cruising into Tech-Enhanced Hospitality with MSC
In this episode, Alessandro Inversini speaks with Luca Pronzati, Chief Digital and Technology Officer at MSC Cruises, about how technology is enhancing—not replacing—the human touch in cruises. From smart ships to AI-driven experiences, they explore how digital innovation can elevate service while preserving the emotional core of guest interactions, allowing crew members and customers to focus mor
The Future of Tourism: A DMO’s Take on AI and Digital Transformation
In this episode, Maggie Chen welcomes Davy Jansegers, Head of Business Development at Lausanne Tourism. With a career that began at the hotel reception desk and led to national and international recognition in hospitality, Davy brings a rare blend of operational insight and strategic foresight From the rise of AI and virtual influencers to the irreplaceable value of human touch, Davy shares how La
More Time for Guests: Carlo Fontana on Tech That Enables a Smile (Lessons Learned at Hotel Lugano Dante)
In this episode , we sit down with Carlo Fontana, General Manager of Hotel Lugano Dante, for a rich conversation on the evolving role of technology in hospitality. With over three decades of experience, Carlo shares how he’s witnessed and leveraged the digital transformation of the industry, from the first PMS installations to AI-assisted guest communication.But for Carlo, technology is never the
The Power of a Handshake in a Digital World (with UEFA's Damaris Papoutsakis)
Join us for a thoughtful conversation with Damaris Papoutsakis, Head of Guest Management and Protocol at UEFA, as she reflects on the evolving role of technology in service delivery. In this episode, Damaris shares how technology should be a backstage enabler—streamlining operations and freeing up time—so that people can focus on what truly matters: human connection.She emphasizes that “technology
Exploring Empathy and Experience Co-Creation in a High Tech-Driven World, with Prof. Reza Etemad-Sajadi
Join Prof. Maggie Chen as she speaks with Professor Reza Etemad-Sajadi from EHL Hospitality Business School about the future of customer interaction in a high tech-driven world. They explore the critical role of empathy, emotional engagement, and experience co-creation in shaping memorable customer experiences. Discover how businesses can strike the perfect balance between high-tech solutions and
"The Interaction Gives the Soul, the Technology Gives the Efficiency": A Conversation with the CEO of Sandoz Foundation Hotels
Join us for an insightful conversation with John Leglise, CEO of Sandoz Foundation Hotels, as he explores the delicate balance between technology and human interaction in the hospitality industry. In this episode, John shares his vision on how "the interaction gives the soul, the technology gives the efficiency," emphasizing the importance of future leaders being both technically fluent and emotio
The Constant Pursuit of High Touch Relationship through Seamless Tech (with Claudia Beaufort)
We are thrilled to welcome Claudia Beaufort, Chief Commercial Officer of Zermatt Hospitality Group, which oversees nine accommodations and 20 dining establishments, including the prestigious five-star Grand Hotel Zermatterhof. With a wealth of experience in the hospitality industry, Claudia shares her insights on how digital technology is reshaping operations and enhancing guest experiences. She e
Ultra-Luxury Hospitality with Toan Ly: Creating the Perfect Blend of High Tech and High Touch
In this episode, we're excited to host Toan Ly, Executive Assistant Manager Commercial at Six Senses Crans-Montana. With over a decade of international experience in luxury hospitality, Toan explains how technologies like AI-driven personalization, biometric security, and immersive virtual reality are transforming guest experiences. However, he emphasizes that the core of luxury hospitality lies i
The Human Soul of Hospitality: How to Counter Loneliness in the Age of Technology, with Christoph Schlatter
Today, Maggie Chen interviews Christoph Maximilian Schlatter, Delegate of the Board of the Laudinella Hotel Group, which manages four renowned hotels in St. Moritz. In this insightful conversation, Christoph shares his perspective on the future of hospitality, emphasizing the evolving role of technology and human touch. He discusses how digital solutions and automation are transforming operations
Service Excellence in Action: Francis Reichenbach’s Concrete Strategies for Blending Human Connection with Tech
Today, Francis Reichenbach, General Manager at Le Mirabeau in Zermatt, a 4-star family-owned resort & spa hotel, shares his extensive experience and hands-on approach in integrating tech tools into the hospitality industry. As a true hotelier, Francis discusses how concrete tech solutions play a crucial role in enhancing the guest experience, yet emphasizes that it should always complement the
Digital Humanism: A Critical Reflection on the Impact of Technology with Prof. Hannes Werthner
In this interview, Professor Hannes Werthner, a pioneer in e-tourism and the founder of the Digital Humanism initiative, reflects on the evolution of technology in the tourism industry. He and Prof. Maggie Chen discuss the role of high-tech innovations, such as artificial intelligence and connected devices, and their impact on travel. Professor Werthner emphasizes the need to balance technological
From Service Excellence to the Art of Hosting: A Conversation with Christophe Laurent, EHL Group Values Ambassador
In this episode, Maggie Chen sits down with Christophe Laurent, EHL Group Values Ambassador, to explore the dynamic changes within the hospitality industry. Together, they discuss how the future of hospitality is shifting from basic service provision to creating meaningful, human-centered experiences. Christophe shares his insights on how empathy, technology, and strong workplace culture are key d
The Future of Mobility and Tourism: Elevating Customer Experience with Grégory Guzzo
Gregory Guzzo, Associate Director at Antidots, shares insights on how the mobility and tourism industries are evolving. He discusses the balance between technology and personal touch, emphasizing the role of empathy and human engagement in enhancing customer experiences. He also explores the future of Mobility as a Service (MaS) and how it can improve journeys without losing the personal connectio
Balancing High Tech and High Touch: Mastering Hospitality's Future with Michael Thomann
Join today Michael Thomann, a renowned Swiss hospitality expert, as he explores with Prof. Maggie Chen the balance between high tech and high touch in the future of the industry. From personal guest experiences to tech-driven solutions, Michael shares insights on how to navigate the evolving hospitality landscape while keeping the human connection at its core.In Season 3, we dive into the theme of
Season 2 Finale: Embracing Human-Centric Digital Transformation (with Dr. Alessandro Inversini)
In this episode of the Resilient Tourism Podcast Series, Dr. Alessandro Inversini reflects on the key insights from Season 2. Unlike Season 1, which focused on Swiss local travel stakeholders, this season features interviews with international experts from major brands like Booking.com and Accor, as well as academics and digital experts. The discussions highlight the importance of digital transfor
Ljubljana Tourism's Secrets: Shaping a Smart and Sustainable Destination (with Dejan Ristić)
🗣️🎙️ Interview with Dejan Ristić, Project manager at Ljubljana Tourism
In this episode, Amélie Keller interviews Dejan Ristić, project manager at Ljubljana Tourism, and together they discuss digital transformation and sustainability for destinations. Dejan shares Ljubljana's smart tourism initiatives, emphasizing data-driven decision-making and collaboration with stakeholders. They explore th
Navigating the Digital Transformation Landscape in Hospitality: Michael Levie's Path to Success
🗣️🎙️ Interview with Michael Levie, Hospitality Executive
In this episode, Michael Levie shares invaluable insights into the evolving landscape of digital transformation within the hospitality industry. The conversation delves deep into the challenges and opportunities presented by technology in hospitality, highlighting the importance of using data and digital innovation. Michael Levie's vast
Redefining Hospitality Tech: Insights from Accor's CTO (with Floor Bleeker)
🗣️🎙️ Interview with Floor Bleeker, CTO at Accor
In this podcast episode, Prof. Maggie Chen engages Floor Bleeker in a discussion centered around Accor's digital transformation. Floor sheds light on two pivotal changes underway at Accor. The first involves a technical change, steering the company from numerous data centers to a single public cloud. This shift aims for heightened agility, cent
Hospitality Forward: The Seamless Blend of Tech and Guest Services (with Tess Mattisson)
🗣️🎙️ Interview with Tess Mattisson, CEO of Zaplox
In this engaging podcast episode, Prof. Maggie Chen meets Tess Mattison, President and CEO of Zaplox, a leading provider of digital solutions and mobile keys for hotels, casinos, and resorts.
Tess is deeply passionate about the intersection of technology and hospitality, and she brings a wealth of experience from both realms. Tess emphasizes the
'You Cannot Manage What You Cannot Measure' in Tourism (with Prof. Marianna Sigala)
🗣️🎙️ Interview with Prof. Marianna Sigala, Sheffield Hallam University
In this podcast conversation between Prof. Alessandro Inversini and Prof. Marianna Sigala, they dive into the realms of digital transformation, datafication, and their impact on the tourism industry.
Marianna Sigala, a professor specializing in digital transformation, shares her insights on digital transformation, dataficatio
Vienna Tourist Board's Approach: Going Digital for the People (with CEO Norbert Kettner)
🗣️🎙️ Interview with Norbert Kettner, CEO Vienna Tourist Board
Norbert Kettner has been the Vienna Tourist Board’s Director since September 1, 2007. Norbert Kettner is a member of the board of trustees of the Austrian Broadcasting Corporation ORF. He is deputy chairman of the supervisory board of Vienna City Marketing Agency and member of the board of directors and the presidium of Vienna Business
The Transformative Power of AI: Enabling Real-Time Decisions and Hyper-Personalization (with Prof. Dimitrios Buhalis)
🗣️🎙️ Interview with Prof. Dimitrios Buhalis, Bournemouth University Business School
Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology, Smart Environments and Interactive Marketing, He is an expert in technology applications in the Tourism, Travel, Hospitality and Leisure industries. He is Professor of Smart Tou
Diving into Tourism Data Spaces and Collaborative Initiatives (with Dolores Ordoñez)
🗣️🎙️ Interview with Dolores Ordoñez, Director of AnySolution and Expert in Smart Cities and Tourism
In this podcast episode , we interview Dolores Ordoñez, expert and leader in European digital transformation and smart destinations. Together, we explore the significance of technology in tourism, emphasizing the need for a human-centric approach alongside data-driven solutions. Dolores plays an im
Exploring Travel Insights: The Power of Data & AI (with Mirko Lalli)
🗣️🎙️ Interview with Mirko Lalli, Founder and CEO of the Data Appeal Company
In this podcast episode, we talk with Mirko Lalli, the founder and CEO of Data Appeal Company. We discuss the digital transformation of the travel sector, the role of data, and how it is changing the industry. Mirko explains his company's focus on making travel destinations and companies more data-driven through AI. 🎯
AI and the Future of Tourism (with Wolfram Höpken)
🗣️🎙️ Interview with Wolfram Höpken, Professor at the University of Applied Sciences of Ravensburg-Weingarten
In this episode, we sit down with Wolfram Höpken, a professor in Business Informatics, as well as the director of the Institute for Digital Transformation at the University of Applied Sciences Ravensburg-Weingarten. We talk about the future of the travel industry, exploring the impact of di
Harnessing Data and Digital Innovations for a Sustainable Future in European Destinations (with Eduardo Santander)
🗣️🎙️ Interview with Eduardo Santander, CEO/Executive Director of the European Travel Commission (ETC)
Today, we sit down with Eduardo Santander, CEO of the European Travel Commission (ETC), for an in-depth conversation on the state of European tourism.
💡 Eduardo shares his and ETC's invaluable insights into how digital technologies and data insights are transforming European destinations, an
The Evolving Landscape of Travel : Adapting to a Digital World (with Juho Pesonen)
🗣️🎙️ Interview with Juho Pesonen, Professor at the University of Eastern Finland Business School
In this episode, we delve into the ever-changing world of travel with a captivating conversation with Professor Juho Pesonen. As a leading expert in the field, Juho shares his invaluable insights on the digital transformation sweeping through the tourism industry.
💡
Juho breaks down digital transforma
The Role of Booking.com in Hospitality's Digital Transformation (with Alexei Matouchkine)
🗣️🎙️ Interview with Alexei Matouchkine, Regional Director at Booking.com
In this episode, we delve deep into the world of hospitality's digital transformation and the pivotal role played by Booking.com. Join us as we explore the evolving landscape of the hospitality industry and discover how Booking.com's solutions empower hoteliers in their digital journey.
💡 Our guest, Alexei Matouch
Wrapping Up Season 1 with Dr. Alessandro Inversini
We wrap up the first season with Dr. Alessandro Inversini, Associate Professor at EHL Hospitality Business School. He is expert in marketing communication, digital communication and digital marketing with extensive academic and industry experience.
Transcripts are available on our website (resilienttourism.ch/podcast)
🎙️ We thrive to inspire Swiss Travel & Hospitality professionals to sh
Travailler ensemble vers la digitalisation pour mutualiser nos ressources - Dr. Roland Schegg (HES-SO Valais)
🎙️ THIS EPISODE WAS RECORDED IN FRENCH.
Transcripts are available on our website (resilienttourism.ch/podcast)
Dr. Roland Schegg is a professor at the Institute of Tourism, University of Applied Sciences and Arts of Western Switzerland Valais (HES-SO Valais) since 2005. Between 2000 and 2004 he was working with the EHL as a professor and researcher. His research interests are in the field of e
Unlocking Success in Small Tourism Businesses: The Revenue Management Approach Beyond Airlines and Hotels - Dr. Cindy Heo (EHL)
🎙️ THIS EPISODE WAS RECORDED IN ENGLISH.
Transcripts are available on our website (resilienttourism.ch/podcast)
Dr Cindy Heo is an Associate Professor of Revenue Management at the EHL Hospitality Business School. Prior to joining EHL, she taught revenue management course at the Hong Kong Polytechnic University and has delivered custom executive education programs on revenue management in Asia, M
Agieren statt Reagieren: Daten und Technologie für ein besseres Besuchererlebnis nutzen (Erfolgsgeschichten von Saas-Fee) - Mattia Storni (Saastal Tourismus)
🎙️ THIS EPISODE WAS RECORDED IN GERMAN.
Transcripts are available on our website (resilienttourism.ch/podcast)
Mattia Storni is Head of Marketing, Communication and Product Development at Saas-Fee Saastal Tourismus. In this episode, he presents two interesting projects in which he has been part of in Saas-Fee. One project is about Data Forecasting through Data Analytics, and the other one is a
Aufbau einer gemeinsamen Dateninfrastruktur für den Tourismus: Herausforderungen und Chancen - André Golliez (HSLU & Open Data Consultant)
🎙️ THIS EPISODE WAS RECORDED IN SWISS GERMAN.
Transcripts are available on our website (resilienttourism.ch/podcast)
André Golliez is a lecturer at the Lucerne University of Applied Sciences, and a consultant in the area of open data, data sharing, and data value creation. He founded the opendata.ch association and is involved in data policy issues and the use of open data, as well as the Resi
Settore degli eventi: Un approccio innovativo ai modelli di servizio e al cambiamento tecnologico - Simona Gamba (Locarno Film Festival)
🎙️ THIS EPISODE WAS RECORDED IN ITALIAN.
Transcripts are available on our website (resilienttourism.ch/podcast)
Simona Gamba is Deputy COO and Chief Innovation Officer at Locarno Film Festival. In this episode, she discusses her role in innovation for the festival and how she is working to improve its service model and customer experience. She has been investigating the needs of users and the
Wie kleine Hotels die Digitalisierung in ihrem Betrieb umsetzen können - Sebastian Schmid (Hotel Glocke)
🎙️ THIS EPISODE WAS RECORDED IN SWISS GERMAN.
Transcripts are available on our website (resilienttourism.ch/podcast)
Sebastian Schmid is the host of Hotel Glocke, and he and his wife are the second generation to run the hotel. The Glocke is in the heart of the Goms valley, at the upper end of the canton of Wallis. In this episode, Sebastian shares with us some of the digital tools and technol
Les enjeux des offices de tourisme en matière de données - Maxime Gervasi et Guillaume Olsommer (BeMobile)
🎙️ THIS EPISODE WAS RECORDED IN FRENCH.
Transcripts are available on our website (resilienttourism.ch/podcast)
Maxime Gervasi, co-founder of Mayko, and Guillaume Olsommer, founder of Simoïs Consulting, both support different tourism actors in the realization of their projects. Together, they have created the BeMobile platform which gathers a large volume of data from a destination to guarantee
Der Treffpunkt von Daten und Nachhaltigkeit - Dr. Matthias Fuchs (EHL)
🎙️ THIS EPISODE WAS RECORDED IN GERMAN.
Transcripts are available on our website (resilienttourism.ch/podcast)
Dr. Matthias Fuchs ist Assistenzprofessor für Marketing an der EHL. Er forscht zu digitalem Kundenverhalten, Produkt- und Servicekonfiguratoren und Kundenfeedback. Er unterrichtet Marketing und Computational Thinking.
Dr. Matthias Fuchs promovierte 2021 in Marketing an der Universität
Mieux connaître ses clients et améliorer la durabilité grâce à la data - Emmanuelle Rose (Lausanne Tourisme)
🎙️ THIS EPISODE WAS RECORDED IN FRENCH.
Transcripts are available on our website (resilienttourism.ch/podcast)
Emmanuelle Rose is in charge of the communication and digital department of the Lausanne tourist office. Throughout her career, Emmanuelle has worked in the digital sector: Lycos search engine in the 2000s, Voyages SNCF, expedia.fr and finally arrived in Lausanne as web manager. There
Improving Processes and Giving Customer Choice with Technology - Ian Millar (EHL)
🎙️ THIS EPISODE WAS RECORDED IN ENGLISH.
Transcripts are available on our website (resilienttourism.ch/podcast)
Ian Millar is a Senior Lecturer in the EHL’s Business Creativity department. He is a Certified Hospitality Technology Professional and a frequent speaker at international IT conferences. He is also the author of numerous articles on hospitality technology. Ian is an advisor to variou
Hôtellerie et restauration: la technologie pour tirer parti des opportunités de marché - Christopher Meignier (BLENT)
🎙️ THIS EPISODE WAS RECORDED IN FRENCH.
Transcripts are available on our website (resilienttourism.ch/podcast)
Christopher Meignier is the CEO and co-founder of BLENT, a Swiss business intelligence company created in 2019 that produces dashboards and reports updated in real time for hotel and restaurant chains. BLENT provides an answer to the problem of compiling and analysing data from severa
Informationen aus Daten gewinnen, um die Buchungsprozesse von Hotels zu optimieren - Elisha Schoppig (Hotel-Spider)
🎙️ THIS EPISODE WAS RECORDED IN GERMAN.
Transcripts are available on our website (resilienttourism.ch/podcast)
Elisha Schoppig is Operations Manger at Hotel-Spider. The Swiss company, headquartered in Nyon, develops IT solutions for hotels. Elisha has been working at Hotel-Spider since 2014, right after graduating with a Bachelor's degree from the EHL Hospitality Business School. Fascinate
Regolamentazione del mercato, pianificazione strategica, controllo dei dati e dei flussi - Luca Preto (Ticino Turismo)
🎙️ THIS EPISODE WAS RECORDED IN ITALIAN.
Transcripts are available on our website (resilienttourism.ch/podcast)
Luca Preto is Head of Digital at Ticino Turismo, the regional tourism office that aims to promote and develop the tourism strategy of the canton. Within this department, he manages the agency’s online strategies and the projects related to digital transformation and innovation. Digital
Exploiter les données pour optimiser la gestion d'un patrimoine et la création de valeur - Vincent Bailly (Association Lavaux Patrimoine mondial)
🎙️ THIS EPISODE WAS RECORDED IN FRENCH.
Transcripts are available on our website (resilienttourism.ch/podcast)
Vincent Bailly is the director of the Lavaux World Heritage Association, an entity in charge of the management of the "Lavaux, Vineyard Terraces", which has been a UNESCO World Heritage Site since 2007. Vincent is a geographer by training and a journalist. He also worked at
Better Communication and Information Flow for Operational Efficiency and Service Excellence - Julia Geffers (Hoxell)
🎙️ THIS EPISODE WAS RECORDED IN ENGLISH.
Transcripts are available on our website (resilienttourism.ch/podcast)
Julia Geffers is the CEO of Hoxell, a Swiss company based in Lugano that provides an integrated software hospitality platform which facilitates the interaction with guests and connects the different departments within accommodation facilities in real time. Julia has worked 20 years i
Introducing the Resilient Tourism Podcast Series with Dr. Alessandro Inversini
This podcast series is introduced by Dr. Alessandro Inversini, Associate Professor at EHL Hospitality Business School. He is expert in marketing communication, digital communication and digital marketing with extensive academic and industry experience.
Transcripts are available on our website (resilienttourism.ch/podcast)
🎙️ We thrive to inspire Swiss Travel & Hospitality professionals to
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